Terms of service
These terms apply when an organization pays FedCrest for setup or support. The written proposal you accept forms part of them and prevails where it differs.
1. Provider
The provider is the website owner identified in the legal notice. These services are intended for organizations acting in a business or professional capacity.
2. Services
FedCrest sets up a membership system in a cloud account owned by the customer, as described in the accepted written proposal. A sample proposal shows the usual structure.
3. Prices and taxes
Prices are in euros and exclude VAT, which is added where it applies. The exact price is fixed in the written proposal before the customer commits. Cloud hosting and licenses in the customer's own account, payment provider fees and the domain name are paid separately, at cost, to their providers. There are no per-transaction fees and no revenue share.
4. Payment
The setup fee is paid 50% on signing and 50% at go-live. The monthly retainer covers updates, backups, monitoring and support, and is month to month with 30 days' notice. Payment is by card through Stripe, by payment link, or by bank transfer against an invoice. Card details are handled by Stripe and never reach this website.
5. Data and ownership
The customer owns its data and its accounts from day one. A data processing agreement is signed before work starts. Exit handover is included at no charge.
6. Support
Support is by email, within two working days. There is no 24/7 line.
7. Cancellation and refunds
Cancellation and refund terms are set out in the written proposal accepted by both parties. For the fast track (start without a call), see section 9.
8. Governing law
Spanish law applies. Disputes go to the courts that have jurisdiction under the applicable rules.
9. Fast track (start without a call)
The fast track lets an organization start a Starter or Standard package without a discovery call, using the scope of the sample proposal. It does not apply to the Custom package, to migrations from another system, or to projects in several countries, which always start with a written proposal.
- Contract and price. By paying the deposit (50% of the setup fee) you accept these terms and the scope of the sample proposal for the package you chose, and you confirm that you can commit your organization. Prices exclude VAT, which is shown on your invoice where it applies.
- Next steps. After payment you complete a short onboarding form. Within two working days we confirm the scope and timeline in writing and send you the data processing agreement.
- If it is not a fit. If your onboarding answers show that the package does not meet your needs, we tell you and refund the deposit in full.
- Right to withdraw within 14 days. You may withdraw from the contract, without giving a reason, within 14 days of paying, by writing a clear statement to [email protected] (you can use the model withdrawal form in section 12). If work has not started, you receive a full refund of the deposit.
- If work has already started. We only start work after you sign the data processing agreement and confirm the start date. That confirmation is your express request to start during the 14-day period, and you acknowledge that you lose the right to withdraw once the service has been fully performed. If you withdraw after it, we keep an amount proportional to the part of the service already provided compared with the full scope, and refund the rest of the deposit.
- Refunds are paid within 14 days of your withdrawal, to the payment method you used.
- Remaining payment and support. The other 50% of the setup fee is due at go-live. The monthly retainer is month to month with 30 days' notice.
10. Consumers and non-profit organizations
These services are intended for organizations. If you are legally a consumer (for example, a non-profit organization acting outside any commercial or business activity), tell us before you pay so that we confirm the total price including VAT in writing; the mandatory consumer protection rules apply, including the withdrawal right described above and the legal guarantee, and they prevail over any term of this page that is less favourable to you.
11. Online contracting
The contract can be concluded in English or Spanish. The steps are: choose a package, accept these terms, pay on the Stripe checkout page, and complete the onboarding form. You can review and correct your details on the checkout page before paying. The contract is concluded when your payment of the deposit is confirmed, and we acknowledge it by email, which also confirms the main terms on a durable medium. These terms stay available at fedcrest.com/terms, where you can save or print them at any time, and we keep a record of your order and payment for the periods required by law. For questions or complaints, write to [email protected].
12. Model withdrawal form
Complete and send this form only if you wish to withdraw from the contract.
- To: Fernando Montaño Freire, Av. del Genil, 41400 Écija (Seville), Spain, [email protected]
- I hereby give notice that I withdraw from my contract for the provision of the following service: FedCrest package (Starter / Standard), 50% deposit.
- Ordered on: ____________ Name of the consumer: ____________ Address: ____________
- Signature (only if this form is notified on paper): ____________ Date: ____________
Last updated: November 2026.